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July 2020

Business Process Outsourcing

At the center of recent trends in Business Process Automation stands intelligent automation with the integration of AI and machine learning, as it enables processes to be more efficient. Strong revenue growth and intellectual property remain some important criteria for buyers in the M&A process. The cost-effectiveness of BPO services are driving many customers to outsource various aspects of their operations. We expect growth to continue as businesses in all industries continue to digitize.

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