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September 2018

BPO

Sectorwatch

The global BPO industry continues to expand due to driving forces such as new technologies (cloud services, big data analytics and process automation services), innovation, and global competition. Providers of BPO services are also modernizing organizations in an effort to address market challenges, proper management of talent and to enhance products and services, further boosting the industry. The demands from Banking and financial services sector for improvised and innovative techniques are also fuelling the market.

Industry Trends:

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