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May 2018

BPO

Sectorwatch

Growth and expansion in the global BPO industry are constantly being driven by innovation, new technologies and global competition. As such, BPO service providers are expected to use new technology to adequately address challenges in the markets, enhance product and services and manage talent shortages. Emerging technologies such as cloud computing, social media, software and automation are being used by BPOs to reduce costs and accelerate growth, which will continue throughout 2018.

Industry Trends:

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