Business Process Outsourcing (BPO)
Overall M&A activity has maintained momentum into 2019 and the BPO sector has been no exception. Key valuation drivers remain high rates of annual revenue growth (20%+), gross margin north of 40% and utilizing automation to enhance the speed of delivery and profitability. The more innovative of the bunch have created proprietary solutions with automation built into their solution. Both IP and accelerating margins are critical components to highlight in an M&A process.