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February 2020

Business Process Outsourcing

2020 continues to exhibit strong M&A activity in the Business Process Outsourcing market, following a robust 2019. Buyers continue to seek strong growth (20%+) and profitability (gross margin 40%+). Intelligent automation that enhances the speed of delivery and profitability is also highly sought after. The more innovative of the bunch have created proprietary solutions with automation built into their solution. Strong revenue growth and IP are critical components to highlight in an M&A process.