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January 2020

Business Process Outsourcing

2019 was a strong year for M&A in the BPO sector and all signs point to continued momentum early in 2020. Key valuation drivers remain high – rates of annual revenue growth (20%+), gross margin north of 40%, and utilizing intelligent automation to enhance the speed of delivery and profitability. The more innovative of the bunch have created proprietary solutions with automation built into their solution. Strong revenue growth and IP are critical components to highlight in an M&A process.