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October 2020

Business Process Outsourcing

IBIS World expects the global Business Process Outsourcing (BPO) market to reach over $130 billion in 2020. Managed services have seen a rise in recent years, as businesses explore operational efficiencies and cost savings, by outsourcing various parts of their operations. Outsourcing tasks around maintaining and updating a businesses IT infrastructure and security are currently in the forefront of managed services. Especially managed cloud services in the Microsoft Azure, AWS, and Google Cloud ecosystems are seeing strong growth. We believe that managed services providers will see continued M&A activity as many develop specialty knowledge about various technology ecosystems that are desired by investors.