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November 2018



The BPO market is constantly evolving with new technological developments. With increased competition in global markets and mounting pressure on businesses to run efficiently and cost-effectively, this has provided opportunities for further growth in BPO services. RPA has unfold as a new BPO trend, particularly in the management sector, offering high-value creation with notable cost savings and fast time-to-value.

Industry Trends:

  • Current revenue growth rate exceeds the average of the last 3 years, indicating that market momentum is increasing
  • Current gross profit margin exceeds the average of the last 3 years gross profit margin, indicating supplier pricing power
  • Current EBITDA margin is less than the average of the last 3 years EBITDA margins, which may signal further consolidation


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