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August 2018

BPO

Sectorwatch

Global competition, emerging technologies and innovations are the driving forces behind growth and expansion in the global BPO industry. The increased competition from new outsourcing destinations and pressure on companies to operate cost efficiently are also driving forces behind the accelerated growth in BPO. Automation, in the form of RPA will continue to be a major threat to jobs in the BPO sector because outsourcing companies are now making major investment in robotic automation. Nevertheless, to interact with this change in the industry, BPO nations will focus attention on improving education to position itself for rising demands in 2018. Overall, the global outsourcing industry is expected to reach $262 billion by 2020.

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